Please contact us at online@envelope.co.jp within 5 days of receiving the product and return it within 10 days.
If a replacement item is not available, it will be returned.
If shipping fees or bank transfer fees are required for refunds, we will cover them.

In case of return due to customer's convenience

Please contact us at online@envelope.co.jp within 5 days of receiving the product and return it within 10 days.
If shipping fees or bank transfer fees are required for refunds, they will be borne by the customer.

As a general rule, we cannot accept returns or exchanges in the following cases:

Products that have been used or worn once (excluding defective products)
Products that have been damaged or soiled by the customer
Damage, soiling, or loss due to delivery via Nekopos
Products without accessories such as tags, labels, bags, etc.
Products that have been processed or remodeled
Fabrics, custom orders, groceries, sale items
If more than 5 days have passed since the product arrived