- Seller

Cahoots Co., Ltd.

- Business Name or Service Name

HÉRNI

- Representative

Kazutake Yoneda

- Address

Garage House Todoroki A, 2-8-13 Todoroki, Setagaya-ku, Tokyo 158-0802

- Phone Number

03-6425-6657

- Email Address

online@herni.jp

- Sales Price

Product sales prices are listed on each product page, including consumption tax.

- Required Fees in Addition to the Product Price

For Domestic Delivery Destinations

- Consumption Tax (Prices listed include consumption tax)
- Shipping Fee (¥660, free for orders over ¥10,000 (tax included) per delivery address)
- Cash on Delivery Fee (¥330, free for orders over ¥10,000 (tax included))

*If you purchase small items under ¥10,000, such as socks or 10ml perfume, with credit card payment, you can use Japan Post's Click Post (¥185 shipping). When using Click Post, items are delivered to your mailbox, so delivery date and time cannot be specified.

For Overseas Delivery Destinations

- Shipping Fees
- Customs Duties

- Payment Methods and Payment Timing

The following payment methods are available.

・Credit card (please pay when ordering)
・Shop Pay, Apple Pay, Google Pay (please pay when ordering)
・Cash on delivery (please pay the delivery person when receiving the product)

- Delivery Time

For domestic shipping addresses, items will be shipped within one week of ordering. For international shipping addresses, items will usually be shipped within two weeks.
*We will contact you by email for custom-made items, pre-orders, and items that are out of stock.

- Returns, Defective Products, and Cancellations

Please note that we do not accept returns on all products.
Regarding exchanges, some items are eligible for exchange and others are not. Please see below. In cases where an exchange is possible, we ask that you exchange the item for one of approximately the same value as the original purchase.

[Items Not Exchangeable]
■ Lingerie
・No.1 Tank Top
・No.2 Underpants
・No.3 Slip Dress
・No.4 Camisole (Cotton Linen / Cotton Cashmere)
・No.9 Tank Top
・No.10 Long Sleeve
・No.11 Underpants
・No.12 Long Sleeve
・No.13 Underpants
・No.15 Pettipants
・No.16 Petticoat
・No.21 Long Sleeve
・No.22 Underpants
■ Perfume, Soap, Linen Water

[Items Exchangeable]
■ Lingerie
・No.5 Cardigan
・No.6 Camisole
・No.7 Boxer Shorts
・No.8 Slip Dress
・No.14 Pettipants
■ Nightwear, Loungewear

If you would like to exchange an item, please contact online@herni.jp within 5 days of receiving the item.
You will be responsible for the round-trip shipping costs associated with the exchange. Shipping costs from you to us will be prepaid, and shipping costs from us to you will be charged 660 yen.
However, we cannot accept exchanges in the following cases:
■ Products that have been used
■ Products that have been scratched or damaged by the customer
■ Products that have been modified or remodeled by the customer
■ Products with the original product label missing
■ Products that have been received more than five days ago

If the product is defective, the delivered product is different from what you ordered, or the product was damaged during shipping, we will replace it as soon as possible. Please contact online@herni.jp within five days of receiving the product and return it within ten days. If a replacement product is not available, it will be returned. We will cover any shipping and bank transfer fees required for refunds.